Successful Speechie Academy
Privacy Policy
Last updated: September 2026
1. About This Privacy Policy
Speak About Speech Pathology Pty Ltd (ACN 616 142 379) trading as Successful Speechie Academy ("Successful Speechie Academy", "SSA", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Successful Speechie Academy, including when you:
- visit www.SuccessfulSpeechieAcademy.com;
- subscribe to our emails or download free resources;
- contact or make an enquiry with us;
- purchase a Product or Service;
- create an account;
- participate in a course, training program or membership;
- join the Preschool Language Accelerator™ ("PLA");
- participate in the Clinical Thinking Hub or other member features; or
- otherwise interact with Successful Speechie Academy.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
2. What Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- email address;
- telephone number;
- billing details;
- business, employer or workplace name;
- profession or professional role;
- information about your stage of study or professional experience;
- account and login information;
- Products, Services or memberships you purchase;
- transaction and payment-related information;
- course participation and progress;
- communications between you and Successful Speechie Academy;
- survey, feedback or questionnaire responses;
- preferences and interests you choose to provide;
- information you submit through member areas or the Clinical Thinking Hub;
- customer support enquiries;
- marketing and communication preferences; and
- technical and usage information relating to your use of our Website and online services.
We collect personal information that is reasonably necessary for our functions and activities or where collection is otherwise permitted or required by law.
3. Sensitive and Health Information
Some types of personal information, including health information, are treated as sensitive information under Australian privacy law and receive additional protection.
Successful Speechie Academy is a professional education business and does not generally require identifiable health information about your clients in order to provide its Products and Services.
You must not provide identifiable client health information through the Clinical Thinking Hub or other SSA educational or member services unless we have expressly requested it and you are legally permitted to provide it.
Where we collect sensitive information, we will handle it in accordance with applicable privacy laws, including obtaining consent where required.
4. Payment Information
When you purchase a Product or Service, payments may be processed by third-party payment providers.
Those providers may collect and process information such as your payment card or other payment information.
Successful Speechie Academy generally does not receive or store complete payment card details. We may receive transaction information such as the amount paid, payment status, transaction date and limited payment information required to administer your purchase.
Payment providers handle information in accordance with their own privacy policies and legal obligations.
5. Information We Collect Automatically
When you use our Website, emails or online platforms, certain information may be collected automatically.
This may include:
- IP address;
- browser and device information;
- pages viewed;
- dates and times of visits;
- referring websites or links;
- interactions with Website content;
- email opens and link clicks, where available;
- login and member portal activity; and
- other technical or usage information.
We may use cookies, pixels and similar technologies to operate and secure our Website, understand how people interact with our content, measure the effectiveness of communications and marketing, and improve our Products and Services.
You may be able to control some cookies through your browser or device settings.
6. How We Collect Personal Information
We generally collect personal information directly from you, including when you:
- complete a form;
- subscribe to our email list;
- download a free resource;
- purchase a Product or Service;
- register for an account;
- join a membership;
- submit a question;
- contact us;
- respond to a survey;
- participate in a promotion; or
- communicate with us by email or through an online platform.
We may also receive personal information through service providers that assist us with our Website, checkout, payment processing, member portal, email communications, analytics and other business systems.
Where required, we may provide a separate privacy collection notice at or around the time particular personal information is collected.
7. How We Use Personal Information
We may collect, hold, use and disclose personal information where reasonably necessary to:
- provide our Products and Services;
- process and administer purchases and payments;
- create and manage accounts and memberships;
- provide access to courses, training, resources and member areas;
- administer PLA memberships;
- respond to enquiries and customer support requests;
- provide service, account, billing and membership communications;
- deliver free resources or information you request;
- communicate with you about Products, Services, training and offers where permitted by law;
- personalise and improve our communications;
- understand how our Website, Products and Services are used;
- develop and improve our Products, Services and member experience;
- maintain security and prevent misuse or fraud;
- administer refunds, cancellations and payment issues;
- maintain appropriate business and transaction records;
- comply with legal and regulatory obligations;
- protect our legal rights and the rights of others; and
- carry out another purpose disclosed to you at the time of collection or otherwise permitted by law.
8. Email Marketing and Communications
Where you have consented, or where otherwise permitted by law, we may send you educational content, news, updates, promotions and information about Successful Speechie Academy Products and Services.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing communications or by contacting [email protected].
We will process unsubscribe requests in accordance with applicable law.
Unsubscribing from marketing does not prevent us from sending communications reasonably necessary to administer a Product, purchase, account or membership you hold with us.
We send electronic marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).
9. Clinical Thinking Hub
Certain Successful Speechie Academy membership options may include access to the Clinical Thinking Hub.
The Clinical Thinking Hub is intended for professional education and clinical reasoning support.
Clinical scenarios submitted to the Clinical Thinking Hub must be appropriately de-identified. You must not include a client's name, contact details, date of birth or other information that identifies, or could reasonably identify, the client or another person.
You are responsible for complying with your own professional, ethical, confidentiality, privacy, workplace and consent obligations when submitting clinical questions or scenarios.
If identifiable personal or health information is inadvertently submitted, we may remove, redact, restrict access to or delete that information as appropriate. We will otherwise handle any personal information we receive in accordance with applicable privacy law.
De-identified questions and scenarios may be retained, discussed and used by Successful Speechie Academy for the purpose of:
- operating the Clinical Thinking Hub;
- responding to the member's question;
- providing professional education within Successful Speechie Academy; and
- improving our educational Products and Services.
We will not intentionally use identifiable client information for marketing.
Any use of an identifiable member's testimonial, story or endorsement for marketing will be subject to appropriate permission or consent.
10. How We Disclose Personal Information
We do not sell or rent personal information.
We may disclose personal information where reasonably necessary to operate Successful Speechie Academy, including to:
- website and learning-platform providers;
- payment processors;
- email and communications providers;
- cloud storage and hosting providers;
- analytics and technology providers;
- customer relationship management systems;
- contractors and service providers assisting us to operate our business;
- professional advisers such as accountants, lawyers and consultants; and
- government agencies, regulators, courts or other parties where disclosure is required or authorised by law.
We take reasonable steps to select and use service providers that handle information appropriately.
11. Kajabi and Other Technology Providers
Successful Speechie Academy currently uses Kajabi to provide aspects of our Website, checkout, digital Products, customer accounts and member portal.
When you create an account, make a purchase or use the member portal, personal information may be processed through Kajabi's systems.
We also use third-party technology providers for functions such as payment processing, email communications, analytics, cloud storage and business administration.
These providers may have their own privacy policies and data-handling practices.
12. Overseas Disclosure
Some of our technology and service providers may be located outside Australia or may use overseas service providers.
As a result, personal information may be disclosed to overseas recipients.
Where it is practicable to identify the countries in which those recipients are likely to be located, we will include that information in this Privacy Policy or otherwise make it available.
Where Australian privacy law requires us to do so, we take reasonable steps before disclosing personal information overseas to ensure that the recipient handles the information consistently with applicable Australian privacy requirements.
The locations used by third-party technology providers may change over time.
13. Data Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
- password-protected systems;
- appropriate access controls;
- reputable technology, cloud and payment providers;
- limiting access to personal information to people who reasonably require it; and
- appropriate administrative and technical security practices.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.
14. Retention and Destruction
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, taxation, regulatory and legitimate business requirements.
Different types of information may be retained for different periods.
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
15. Access to Your Personal Information
You may request access to personal information we hold about you by contacting [email protected].
We may need to verify your identity before providing access.
In some circumstances, applicable privacy law permits or requires us to refuse access to particular information. If we refuse a request, we will provide the reasons and any other information required by law.
16. Correction of Your Personal Information
We take reasonable steps to ensure personal information we use or disclose is accurate, up to date, complete and relevant having regard to the purpose for which it is being used or disclosed.
If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request correction by contacting [email protected].
We will deal with correction requests in accordance with applicable privacy law.
17. Privacy Complaints
If you believe we have not handled your personal information appropriately or have breached an applicable privacy obligation, please contact us at:
Successful Speechie Academy
Speak About Speech Pathology Pty Ltd
ACN 616 142 379
Email: [email protected]
Please provide sufficient information for us to understand and investigate your concern.
We will acknowledge and investigate privacy complaints and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another regulator with jurisdiction over the matter.
18. Third-Party Websites and Services
Our Website, emails, Products and member portal may contain links to third-party websites, platforms or services.
Those third parties operate independently and may have their own privacy policies and information-handling practices.
We encourage you to review the privacy information of third-party services you choose to use.
19. Children's Personal Information
Successful Speechie Academy Products and Services are designed primarily for speech pathologists, speech pathology students and other relevant professionals and are not directed to children.
We do not intentionally seek to collect identifiable personal or health information about a member's child clients through our professional education Products and Services.
Where a Speechie uses an SSA resource with a child as part of their own clinical practice, that Speechie or their organisation remains responsible for the collection, use, storage and disclosure of the child's personal and health information in their clinical practice.
Members must not submit identifiable information about child clients to the Clinical Thinking Hub.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices or legal obligations.
The current version will be published on our Website together with the date it was last updated.
Where appropriate, we may also notify affected individuals of significant changes.
21. Contact Us
For questions, access or correction requests, or privacy complaints, contact:
Successful Speechie Academy
Speak About Speech Pathology Pty Ltd
ACN 616 142 379
Email: [email protected]
Website: www.SuccessfulSpeechieAcademy.com
